Return & Refund
Not satisfied with our product? Your right of retraction starts from the moment your order is delivered. Please activate a return request via the "submit a return" section located in the footer of our homepage menu.
The return request must be initiated within 7days from the time of receipt of your parcel, and the returned items must be unused , unwashed and undamaged.
If your return request is approved and requires shipping.
Australia: you will receive an e-mail with return shipping label and shipping instruction for posting. Return postage is free of charge.
New zeland: you will receive an e-mail with shipping instruction to our Australia return address for posting. Return postage remain the customer's responsibility.
After the product is returned , you will receive a refund.
We only refund the price of the product deducted from the courier charges the customer paid during the purchase. Linenshed doesn't exchange returned items. The item in good condition will be refunded within 10 days of receipt to the original form of payment.
The customer must verify the good condition of the packaging and the conformity of the product at reception and declare an eventual defect within 24 hours from the time of delivery.
Like for most products made from natural material, our fabrics are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading, or dye-lot variations.
Every new batch of fabric is slightly different in tone and hand feel and repeat orders on the same color might not be showing exactly the same tone and hand feel as a previous supply. We won't accept refund or return for a discrepancy in this matter.
Items from collection: clothing, linen fabric , two tones products, quilted bedspread Custom sized items, and selected items ( please read article description) are not eligible for return as they are custom made as per your size and colour.
A color variation from the website pictures to the physical articles received is not a valid reason for a return.
Only in the case of evident defect shown on the product, we will accept your return. Please send photos prior to receiving our acceptance for return.
